I ordered 2 solid mahogany doors from them and received cheap Chinese doors made of Palm wood.Not only were the doors not solid mahogany, they weren't even solid wood.
I was told that the lead time on these doors was 6-8 weeks. The doors arrived over a month late and are useless. They gave some lame excuse about their machine being broken and that the doors were coming from overseas. They did not respond to multiple emails and calls.
The communication is horrible.
Customer service is a joke and the claims process is a scam.DO NOT DO BUSINESS WITH THIS COMPANY!!!
This person wrote the review because of bad quality of eto doors door from ETO Doors and attached photo s. Reviewer claimed that he or she lost $2700 and wants ETO Doors to issue a full refund.
The most disappointing in user's experience was waranty policy, product and customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
Also, this reviewer considered the following company: Lowes. We collected other reviews about products and/or services offered by ETO Doors for you to read. This information may help you with your purchase decision.