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2.9 Based on 4 reviews
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Never Ever order from ETO!!! I purchased a custom door that was LOST in shipping due to wrong address that production placed on door. I live in Columbus Ohio and door was headed to IRONDALE AL!!! Customer service acted as if my frustration was unwarranted!!! After 2 weeks floating between California and Georgia and a train...I received the door only to learn it was 2 inches too wide FOR A BRICK HOUSE!!! Contacted ETO FILED A CLAIM PROVIDED VIDEO... Read more

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Ordered ten doos; had them shipped to mountain building site in Tennessee. No problems, no defects, reasonably priced even after adding shipping costs (I choose all Clearance doors). Ask for Jural. Add comment

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  • ETO Doors
  • Jul 19, 2015
  • #668314

I was told that I would receive my 1 door slab in 7-10 business days. It has been over 30! Customer service (which is 1 person) never returns my calls. I was also charged in full for the door on the day of purchase. Most trustworthy companies don't charge until item has shipped. Buyers beware! Add comment

After seeing ETO's website I felt confident in ordering our new front door. A simple two-panel shaker that was implied it was in stock yet, I waited over six weeks for it. Upon its arrival I noticed a crack approximately six inches long. Upon further investigation there was more damage on the door, the frame was cracked and three out of four hinge areas has gouges out of the door beyond repair. I quickly noted on the receipt the damage and took... Read more

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So about 2-3 months ago i contacted ETODoors.com we needed a long gate 19-20ft across, i got through there sales guy Darrell Johnson ETO Garage Doors Los Angeles: 1340 E. 6th Street, Los Angeles, CA 90021 I was given a price quote and everything was good, Darrel told me that he would email me a door with installation estimate but i never received it, so i waited a day or two and still nothing, so i decided to call back and see what was going... Read more

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I purchased and installed a large residential entry door unit. It was installed and sealed to there specifications. Just 14months after delivery the door has excessively warped and shrunk. I called ETO customer service and they said since one year had passed, the door was no longer under warranty and they would not do anything to help with replacement. The customer service person was rude and insisted that it was an improper installation. I... Read more

Was this review helpful? 2 9

I bought all my house doors here. They offered solid wood doors and they weren't but hollow doors with cheap finishes which are already peeling. They never answer emails, the "owner" finally called saying he was going to solve the problem and he didn't. He just never called again. Doors look nice on first sight but they are noy what I paid for. It is like buying a gold chain and getting a gold plated one. This company is a fraud! I will... Read more

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I ordered a beautiful door in 2008 from ETO. It did not fit perfectly, but it was so beautiful I overlooked the fact that I could see thru the edges by the weather stripping. In fact, living in Michigan, occasionally I would get frost on the hinges and the bottom of the door, on the inside!! Again, I justified that a little fresh air is a good thing! We are building a new home, and I decided on the exact same door. Unfortunately when this one... Read more

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I filed a claim and sent pictures was told the new wood door panels were being sent. Never happened. The door was 1800.00 REALLY Sorry customer service and the VP still hasn't called back. I have left or sent more then 30 messages. Spoke to the salesman several times. Pamela in customer service was taking care of it she said. The door panels are warped and split right down the middle this is brand new contruction project and the look of the... Read more

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Resolved

One of the worst experiences I have had with any vendor. (Too bad for them to as I just started up a house flipping business that requires windows and doors.) Started with the delivery. After they called to say it was on its way, the doors took 2 weeks to travel 65 miles. They put on the wrong code and I think it went to Colorado before making it to my door. (ETO didn’t do the delivery but they put the wrong code in place to send it to the wrong... Read more

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