One of the worst experiences I have had with any vendor. (Too bad for them to as I just started up a house flipping business that requires windows and doors.) Started with the delivery. After they called to say it was on its way, the doors took 2 weeks to travel 65 miles. They put on the wrong code and I think it went to Colorado before making it to my door. (ETO didn’t do the delivery but they... Read more

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I ordered 4 solid knotty alder doors from ETO - two sliding and two pre-hung. The ordering process was pretty involved, but I appreciated the attention to detail because I didn't want to have my doors ship all the way to the East Coast and turn out to have a problem. Price-wise they were great - fortunately ETO had doors on clearance that were exactly what I wanted. On finalizing the order... Read more

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I have been told that their doors are from BRASIL which is incorrect. The doors are made in CHINA, don't let them fool you or take your money. Their prices are NOT competitive. If they charge you for a door that's 'MADE IN BRAZIL', they will get the door in CHINA for $200 and TELL you that its 'MADE IN BRAZIL' and charge you $1200 ($900 profit). Also, my husband and I come in on a Sunday and a... Read more

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This company does not even deserve one star I place an order on June 10 send them a email signed copy They said my order will be ready by 7/7 . I called today and they said that they never received my email. I have all the proof of sent item as below. Me To Dave Perez Jun 10 Dear Tony Here is the signed paper work. I know you guys are busy. But can you possibly make it by 20th Please let me... Read more

Was this review helpful? 2 4

Do not do business with this company! Stay away!....My contractor told me the pre-hung package (for which I paid over $400) was incomplete. ETO said it was complete. My contractor sent me a picture of an obvious burn mark on the Knotty Alder French Doors. It looked like it was made by a blow torch. ETO said it wasn't a burn but a natural blemish--a knot. To placate me, ETO Claims offered me... Read more

Was this review helpful? 3 1

I ordered a double door for the front of my house from ETO Doors about 6 months ago. I did my research online and also looked locally in LA area. I found a door I liked on their site at a good price. I called and asked some questions to make sure the size was right and that it would fit my measurements. The sales person assured that if I had any isses I could return the door. I went ahead placed... Read more

Was this review helpful? 3 7

PURCHASED MULTIPLE DOORS FROM THIS COMPANY THINKING PRICES ARE LOW WELL THERE IS A REASON CHEAP IMPORTED WOOD FROM SOUTH AMERICA POOR QUALITY CRAFTSMANSHIP THEY DO NOT EVEN FINISH A DOOR ALL PANELS CRACKED AND WARPED DONT BE FOOLED LOOK WHO RUNS THE COMPANY E (Elijah Cohen Bashi) T (Tal Habbib) O (Oren Bashi) Read other forums about the problems with this companies doors The company is notorius... Read more

Was this review helpful? 5 9

  • Mar 15, 2013
  • Products
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  • 292
  • REVIEW RATING 5/5

I ordered a door from ETO Doors on February 22, 2013. At the time I was told it would take 4-5 days for the door to ship out. After a week, I had not heard from ETO so I called. There seemed to be some confusion and eventually the guy I spoke with said that the door should be shipped out later that week. I called again on March 7th and was told the door should have shipped out on that date (the... Read more

Was this review helpful? 2 0

I purchased a door with ETO December 24th. We were told the door would be three weeks out. Three weeks later we received an e-mail stating the door has been delayed, it would go out on the 21st so I pushed my framer and stucco guy back. Our present door has already ripped out and we now have a piece of ply-wood for a door. ETO again said we would receive an email with a tracking #. The 21st... Read more

Was this review helpful? 6 0

In Nov 2012 I ordered a double Mahogany French door unit with iron scroll work said to be in 3 weeks - they were all over it getting information emailing calling right up until the received payment that's when the service stops once they have your money your doomed. Doors were delayed found that out by calling and emailing five or six times got a new date. New date comes call email no response no... Read more

Was this review helpful? 3 2

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