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  • Customers like
    • Salesperson1
  • Customers don't like
    • Waranty policy1

I was told that I would receive my 1 door slab in 7-10 business days. It has been over 30! Customer service (which is 1 person) never returns my calls. I was also charged in full for the door on the day of purchase. Most trustworthy companies don't charge until item has shipped. Buyers beware! Add comment

  • Jun 23
  • Products
  • Saint Louis, Missouri
  • Exterior Door
  • 99
  • REVIEW RATING 4/5

After seeing ETO's website I felt confident in ordering our new front door. A simple two-panel shaker that was implied it was in stock yet, I waited over six weeks for it. Upon its arrival I noticed a crack approximately six inches long. Upon further investigation there was more damage on the door, the frame was cracked and three out of four hinge areas has gouges out of the door beyond repair. I... Read more

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  • Jun 22
  • Building Services
  • Commerce, California
  • Exterior Door
  • 71
  • REVIEW RATING 4/5

So about 2-3 months ago i contacted ETODoors.com we needed a long gate 19-20ft across, i got through there sales guy Darrell Johnson ETO Garage Doors Los Angeles: 1340 E. 6th Street, Los Angeles, CA 90021 I was given a price quote and everything was good, Darrel told me that he would email me a door with installation estimate but i never received it, so i waited a day or two and still nothing,... Read more

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  • May 18
  • Building Products
  • Los Gatos, California
  • Exterior Door
  • 160
  • REVIEW RATING 4/5

I purchased and installed a large residential entry door unit. It was installed and sealed to there specifications. Just 14months after delivery the door has excessively warped and shrunk. I called ETO customer service and they said since one year had passed, the door was no longer under warranty and they would not do anything to help with replacement. The customer service person was rude and... Read more

Was this review helpful? 1 1

  • Apr 16
  • Building Products
  • Los Angeles, California
  • Interior Doors
  • 202
  • REVIEW RATING 5/5

I bought all my house doors here. They offered solid wood doors and they weren't but hollow doors with cheap finishes which are already peeling. They never answer emails, the "owner" finally called saying he was going to solve the problem and he didn't. He just never called again. Doors look nice on first sight but they are noy what I paid for. It is like buying a gold chain and getting a... Read more

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  • Jan 29
  • Building Products
  • White Lake Township, Michigan
  • Door
  • 1
  • 1
  • 302
  • REVIEW RATING 5/5

I ordered a beautiful door in 2008 from ETO. It did not fit perfectly, but it was so beautiful I overlooked the fact that I could see thru the edges by the weather stripping. In fact, living in Michigan, occasionally I would get frost on the hinges and the bottom of the door, on the inside!! Again, I justified that a little fresh air is a good thing! We are building a new home, and I decided on... Read more

Was this review helpful? 4 0

  • Jan 26
  • Building Products
  • Marianna, Florida
  • Exterior Door
  • 171
  • REVIEW RATING 5/5

I filed a claim and sent pictures was told the new wood door panels were being sent. Never happened. The door was 1800.00 REALLY Sorry customer service and the VP still hasn't called back. I have left or sent more then 30 messages. Spoke to the salesman several times. Pamela in customer service was taking care of it she said. The door panels are warped and split right down the middle this is... Read more

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Resolved

  • Dec 04, 2014
  • Building Products
  • Palm Desert, California
  • Doors
  • 2
  • 2
  • 248
  • REVIEW RATING 5/5

One of the worst experiences I have had with any vendor. (Too bad for them to as I just started up a house flipping business that requires windows and doors.) Started with the delivery. After they called to say it was on its way, the doors took 2 weeks to travel 65 miles. They put on the wrong code and I think it went to Colorado before making it to my door. (ETO didn’t do the delivery but they... Read more

Was this review helpful? 1 0

  • Nov 12, 2014
  • Building Products
  • Sterling, Virginia
  • Positive Experience
  • 1
  • 1
  • 305
  • REVIEW RATING 4/5

I ordered 4 solid knotty alder doors from ETO - two sliding and two pre-hung. The ordering process was pretty involved, but I appreciated the attention to detail because I didn't want to have my doors ship all the way to the East Coast and turn out to have a problem. Price-wise they were great - fortunately ETO had doors on clearance that were exactly what I wanted. On finalizing the order... Read more

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  • Oct 16, 2014
  • Building Products
  • Clarksburg, West Virginia
  • Door Manufacturer
  • 1
  • 1
  • 469
  • REVIEW RATING 5/5

I have been told that their doors are from BRASIL which is incorrect. The doors are made in CHINA, don't let them fool you or take your money. Their prices are NOT competitive. If they charge you for a door that's 'MADE IN BRAZIL', they will get the door in CHINA for $200 and TELL you that its 'MADE IN BRAZIL' and charge you $1200 ($900 profit). Also, my husband and I come in on a Sunday and a... Read more

Was this review helpful? 3 1
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